Frequently asked questions

No. It runs AI-guided sessions for working through feelings, with self-compassion, toward self-acceptance and self-motivation. It is not therapy, counselling, medical care or a crisis service. It does not diagnose any condition and does not replace a therapist, a doctor or emergency services.

Adults 18 and over, in Canada outside Quebec. The site is in English.

Thomson Business Group Inc., an Ontario company, 1545 Maley Dr., Sudbury, ON P3A 4R7.

An AI model, Anthropic's Claude, not a person. No one reads the conversation as it happens.

As long as an ordinary conversation needs. A session pauses only if it goes far beyond one, and you can still save its report. You can pause or stop at any point.

No. A step is always yours, and Feelings Buddy never suggests one. "Nothing to do today, I felt it" is a complete session.

No. Every session starts fresh. The only thing carried over is a step you chose to save, which you can see, change or delete on your dashboard.

Yes, with your device's voice typing. On Windows, press the Windows key and H. On a Mac, press the microphone key or Fn (Globe) twice. On a phone, tap the microphone on the keyboard. Feelings Buddy replies in writing.

Yes. On an iPhone, open feelingsbuddy.app in Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome, tap the menu, then Install app or Add to Home screen. It opens full screen like an app, with the same account. The icon carries the name Feelings Buddy, so anyone who sees your screen will see it.

When you end a session you can save a report, written from your own words. It covers what you brought, what was underneath, how you spoke to yourself, what you're accepting and what's in your hands. After two saved reports, your dashboard shows what runs across your sessions. How it works shows an example.

An optional PDF you can ask for when you end a session and save the report. How it works says what it covers and how long it takes, and shows an example.

Feelings Buddy is built to stop the session and show crisis lines. Its operator receives an email that a session stopped, with the time and the kind of check, and none of your words. Feelings Buddy cannot contact anyone for you. Its checks are automatic and can miss the signs, so if you are in crisis, do not wait for it.

Only what you choose. If you save a report, the conversation is kept with it until you delete that report or your account. If you don't save, the conversation is deleted at once. A session left open is deleted 30 days after the last reply. If you ask for a research report, your request and the PDF are kept with that report until you delete it.

Feelings Buddy improves by changing the instructions it follows, which are the same for everyone. Today it learns only from records that hold none of your words: how each session ended, whether you tapped "This didn't help", and which version of its instructions ran. Your conversations are not used, and Anthropic's commercial terms do not allow it to train its models on what we send. If you ask for a research report and suggest how the conversation could have gone better, the AI research assistant passes on themes from your suggestion, never your words. What it learns from research is kept as general research notes, never your words or details.

Yes. Delete all my data, on your dashboard, deletes your account, reports, research reports, session records and every conversation, and cancels your subscription. If you used the free first session, a one-way code made from your email address is kept, with no email address, name or words, only to stop a second free session, and a one-way code made from your internet address is kept until 30 days after that session, then deleted. You can also download your data from the dashboard.

We do not sell your data, and the site shows no ads. Nothing you write is used for advertising. The Privacy policy has the detail.

CAD 19 every 30 days, plus applicable taxes, for up to 10 sessions in any 30 days, with a fair-use limit on use across them. Stripe processes payment, and the subscription renews every 30 days until you cancel.

Your first session is free, with no card. It runs like every session, with the same safety checks, and you can save its report. There is one free session per email address, once the address is confirmed, and at most two from one internet address in 30 days or from one browser. Membership, CAD 19 every 30 days, plus applicable taxes, adds up to 10 sessions in any 30 days and a research report on any session you choose.

From your dashboard, at any time. You keep access until the end of the 30 days you paid for, and you are not charged again.

We do not give refunds, including for part of a 30-day period, except where the law of your province requires one. Refunds explains how to ask.

You keep full access to your saved reports. Subscribing again lets you start sessions again.